Knowledge base

Frequently Asked Questions

Summary of common asked questions

Employees and substitutes

• All - I am not receiving confirmation emails from Scolago?
• All - How does the secure login (SSO) work?
• All - How to submit an improvement suggestion to Scolago and track its evolutio?
• All - I can't use my two-factor authentication app at the moment.
• All - What are the supported mobile phones and browsers by Scolago?

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Media library

Collection of all our self-training videos.

All users

• Video: Administrative support staff - Explanation of the ''Catalog management'' tab in the ''Trainings'' module
• Video: Administrative support staff - Explanation of the ''Employee management'' tab in the ''Trainings'' module
• Video: Administrative support staff - How to add a substitute to my favorites?
• Video: Administrative support staff - How to add a training to the "Catalog"?
• Video: Administrative support staff - How to add an asynchronous training to the "Catalog"?

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My profile

Description of the configurations available for your profile.

Employees and substitutes

• All - How to manage notifications?
• All - How to merge my accounts?
• All - Forgot password
• All - How to add the ''Employee'' or ''Substitute'' role to my profile?
• All - How to notify my administrator that I have made changes to my profile?

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Absences / Replacements / Supernumeraries

Everything about absences and attendances management.

Employees and substitutes

• All - Overview of the ''Home'' module
• Employee - Overview of the ''Absences'' module
• Employee - How to fill out the absence request?
• Employee - How to report an absence with multiple periods/days?
• Employee - How to manage the supporting document?

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My establishments

Configuration module under the "Administration" tab.

Employees and substitutes

• All - Overview of the 'My establishments' module
• Employee - Add an establishment (to declare absences)
• Substitute - Add an establishment (to perform replacements)
• All - How to remove an establishment from your profile?

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Bulletin board

Explanations of the job offer display module.

Substitutes

• Substitute - What is the ''Bulletin board'' module, and how to use it?

Forms - Expense reimbursements

Form to be filled for expenses paid by an employee.

Employees

• All - Overview of the ''Expense Reimbursements'' module
• Employee - How to fill out a ''Spending reimbursements'' form?
• Employee - How to fill out the "Travel reimbursements" form?
• Employee - How to edit the "Expense Reimbursements" form?
• Employee - How do I know if I need to edit a form?

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Forms - Time bank

Management of time accumulated by staff.

Employees

• All - Explanations of the ''Time bank'' module
• Employee - How to add hours and credit my time bank?
• Employee - How to declare an absence and debit a time bank?

Portfolio - Development

Explanations of the personal development tracking module.

Employees

• Employee - How does the ''Development'' module work?

Specific roles to the ''Development'' module

• Development administrator - How to create a template?
• Development administrator - Management of employees subject to a performance appraisal

Portfolio - Trainings

Explanations of the module providing training to staff.

Employees

• Employee - Explanations of the ''Catalog'' tab in the ''Training'' module
• Employee - How to register for and unregister from a training course in the ''Catalog''?
• Employee - How does the waiting list work and how to register to it?
• Employee - How to add a personal training to ''My Library'' tab?
• Employee - Can I document a personal training without counting the hours?

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Reports

Module supporting most of the available reports.

Employees

• The report ''My absences list''

Schedules and calendars

Employee annual schedule management module.

Employees

• Employee - How to set up my employee schedule?
• Employee - What are tasks and how to use them?
• Employee - How to copy my schedule?

Works shift / Agenda

Employee work shift management module.

Employees

• Employee - How to view my work shifts?

Synchronisation and API

Explanations and implementation of synchronizations.

Employees

• Synchronization: What? Why? When?