Substitute - How to respond to a replacement offer?

Modified on Mon, 21 Sep at 2:23 PM

Responding to a remplacement offer is a simple step, but it’s important to understand the process to avoid any accidental errors.

When you receive a remplacement offer, you have two ways to respond: either through the Home module or via the Remplacements module.

If you have not yet officially received the offer, meaning its status is Queued in grey, you can only pre-accept it.

For more details on this subject, consult the following article: Substitute - What is ''Pre-acceptance''?

From the Home module

Go to the Home module, then find the remplacement offers with the status Pending and click on the offer to view the details.

After reviewing the information, choose one of the following options at the bottom of the window:

Accept : The offer's status will change to Accepted. If needed, you will be able to cancel your acceptance.
Refuse : The offer will disappear from your Home module. Refusing is irreversible: it will not be possible to accept an offer that was initially refused.

If needed, refer to this article to find out how: Substitute - How to cancel an already accepted replacement?

For an overview of the Home module, please refer to this article: All - Overview of the ''Home'' module

From the Replacements module

Access the Remplacements module from the left menu or by clicking on the pending offers in your Home module dashboard.

A list of all your remplacements, regardless of their status, will appear. Find the offer with the status Pending and click the pencil icon to open the details.

After reviewing the information, choose one of the following options at the bottom of the window:

Accept : The offer's status will change to Accepted. If needed, you will be able to cancel your acceptance.
Refuse : The offer will disappear from your Home module. Refusing is irreversible: it will not be possible to accept an offer that was initially refused.