Whether you are using the mobile app on your smartphone or a tablet, you have the option to stay logged in. This makes the app easier to use and ensures you receive instant notifications.
If you are unable to stay logged in—meaning you have to sign in every time you reopen the app—here are three steps to check:
Make sure your mobile device is supported.
In fact, if your phone or your tablet is no longer technologically up to date, you may experience difficulties using the app.
 | To perform this check, please refer to this article: All - Which browsers and phones can I use with Scolago?. |
You need to make sure you have the correct default browsing app set on your mobile device.
The procedure to change the default browser varies depending on your phone or tablet's brand. Please select the relevant link for you:
- Select Safari for Apple devices: Change your default apps for features on iPhone and iPad
- Select Chrome for Android devices: Make Chrome your default browser - Android
Finally, you must allow cookies in your default browser on your mobile device.
The procedure to allow them varies depending on your phone or tablet's brand. Please select the relevant link for you:
- Allow cookies in Safari on Apple devices: Enable cookies on iPhone
- Allow cookies in Chrome on Android devices: Turn cookies on or off - Android
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