All - I can't stay logged into the app, it keeps logging me out: what is the solution for this?

Whether you are using the mobile app on your smartphone or a tablet, you have the option to stay logged in. This makes the app easier to use and ensures you receive instant notifications.

If you are unable to stay logged in—meaning you have to sign in every time you reopen the app—here are three steps to check:

Make sure your mobile device is supported.

In fact, if your phone or your tablet is no longer technologically up to date, you may experience difficulties using the app.

To perform this check, please refer to this article: All - What are the supported mobile phones and browsers by Scolago?.

When logging in with your email and password, make sure the Stay signed in in box is checked.

If you are using SSO login instead, here is the procedure to ensure you allow the app to keep your session active:

First, click the Sign in with Microsoft button. On the new page, click the three dots to the right of your account, then select Sign out.

Click on your account again to reconfigure your connection. Enter your password and click Sign in. On the Stay signed in? page, check the Don't show this again again box and click the Yes button.

You need to make sure you have the correct default browsing app set on your mobile device.

The procedure to change the default browser varies depending on your phone or tablet's brand. Please select the relevant link for you:

• Select Safari for Apple devices: Change your default apps for features on iPhone and iPad
• Select Chrome for Android devices: Make Chrome your default browser - Android

Finally, you must allow cookies in your default browser on your mobile device.

The procedure to allow them varies depending on your phone or tablet's brand. Please select the relevant link for you:

• Allow cookies in Safari on Apple devices: Enable cookies on iPhone
• Allow cookies in Chrome on Android devices: Turn cookies on or off - Android