All - How to merge my accounts?

Modified on Thu, 28 Aug at 10:17 AM

If you wish, you can merge your two accounts.

To do so, you must have access to the emails associated with both email addresses.

If you no longer have access to the emails of the address to be merged, simply contact our technical support team by clicking on the Send a ticket at the top of this page and provide the following details:

The address to be merged and the address to be kept;
Your phone number linked to the accounts;
Your employee ID number linked to the accounts;
Your mailing address linked to the accounts.

With this information, we will be able to identify you and proceed with the merge.

Caution, this procedure is final and cannot be reversed. Therefore, it is essential to ensure that there are no errors. However, the merge will retain the data and archives from both accounts under a single email address of your choice.

To do so, follow these steps:

Make sure you are logged into the account with the email address you want to keep.

Click on your name in the top right corner, then select My rofile. Go to the Settings tab.

Scroll to the bottom of the page and locate the Merge my accounts button.

By clicking, a window will open.

Enter the email address of the account to be merged. Review the warning message, check the box I agree, and then click Merge.

An email will be sent to the address to be merged (to be deleted) to confirm the merge.

Caution, the process will be completed and effective only once the confirmation link in the email is clicked.

Please note that the link in the email is only valid for 24 hours. If you exceed this time limit, you'll need to restart the procedure.

Is needed, watch this video to see the procedure: Video: All - How to merge my accounts?